Products bought online from MATARA can be returned within 14 calendar days of delivery, only if the product is unopened, unused and fully kept in its original condition.
To return a product
- the product must be in the same condition as when the customer received it;
- the original packaging must be fully intact;
- the product must show no signs of use or damage;
- all accessories and parts must be included.
Please note
- If the product packaging is damaged, the product cannot be returned, whether it has been used or not.
- Opened or used products cannot be returned.
- Returned products go through a visual inspection.
Shipping costs
Return shipping costs are paid by the customer.
MATARA reserves the right to refuse a return if the product does not meet the conditions listed above.